TERMS AND CONDITIONS

GENERAL

Access to and use of this website are subject to the following Terms & Conditions. By using this site, users will be taken to have read and agreed to Pawbox's Terms and Conditions.

Website

Pawbox Ltd, operating under the domain name 'pawbox.co.nz,' has developed, operates, and administers this website. We retain the authority to cease its operation or implement comprehensive or partial alterations to this website, as well as these Terms and Conditions. Such modifications may be made at our sole discretion and without any notice or prior announcement.

Copyright, Trademarks and Intellectual Property

The entirety of the material found on this website, encompassing various elements such as text, graphics, photos, logos/slogan, buttons, illustrations, images, and audio/video clips, is owned by Pawbox Limited. Any unauthorized utilization of this content, including but not limited to reproduction, adaptation, modification, distribution, transmission, republication, display, or performance, is strictly prohibited.

If there appears to be content on this site to which permission from the copyright holder has not been given, please contact us at info@pawbox.co.nz with details and the necessary action will be taken immediately. 

Disclaimer and Warranties

Pawbox Limited cannot provide an assurance of uninterrupted and continuous access to our services, including this website and other linked sites. Although we strive to maintain availability and accessibility of our website, various factors beyond our control may interfere with the operation of this site and our services.

Limitations of Liability

We have diligently compiled this website and made every effort to ensure the accuracy of the information provided to the best of our knowledge. Pawbox Limited strives to regularly update the content; however, we make no explicit or implicit representation or warranty regarding the correctness or completeness of any information on our website. Please note that the provided information may not be up to date.

Except for any obligations or responsibilities imposed by law that cannot be excluded, Pawbox will not be held liable for any direct, indirect, incidental, special, or consequential loss or damage (including economic damage), lost profits, liabilities, claims, or expenses (including legal costs and expenses) that you may incur as a result of any negligent act or omission by us, or arising from the use of this website, our services, or our products, whether in contract, tort (including negligence), statute, or otherwise.

Indemnity

You agree to indemnify and protect Pawbox Limited from any loss, damage, cost, expense, or claim that may be incurred or suffered by you as a result of, or in connection with, your utilization of this website, our services, or our products.. 

Prices

The prices listed on our online store are denominated in New Zealand Dollars (NZD) and may be changed without prior notice. We are not obligated to ship goods beyond the borders of New Zealand. However, Pawbox Ltd may, at its discretion and on a case-by-case basis, consider fulfilling requests to ship goods outside of New Zealand, if feasible.

Measurements

All measurements provided on the online store are approximate. Treats are measured using the metric system of measurement and are rounded up to the nearest 5g on a scale

External Links

Pawbox Limited will not be held responsible for any third-party websites linked on our website that are beyond our control. We do not make any representations or warranties regarding any other website that customers may access through our site. Customers access any third-party website at their own risk.

Descriptions

While we have made every effort to ensure the accuracy of all descriptions, we retain the right to modify the description of any of our products without prior notice.

Please note that due to variations in monitors and lighting conditions, the actual color of the item may slightly differ from the color shown in the pictures.

We value your privacy and are dedicated to respecting your rights to view and update your personal information held by us. When you visit our site or contact us, we prioritize safeguarding your privacy.

We handle your personal information in accordance with the Privacy Act 1993 and this privacy policy.

SHIPPING POLICY

We commit to shipping orders within 48 hours of purchase. In cases where we are out of stock, we will place a new order and send the items to you upon arrival (the duration of this process cannot be guaranteed). Alternatively, we can offer you a refund.

Please note that we do not ship to PO boxes or addresses outside of New Zealand. If you require shipping to such locations, please contact us at info@pawbox.co.nz.

If you are not satisfied with the item received, such as incorrect sizing or color, you have the option to exchange it for another item of equal or lesser value or return it for store credit. Returns are accepted within 7 days from the shipment date.

If you need to return an item due to incorrect sizing, color, or any other reason, you are responsible for organizing and covering the associated shipping costs. Once we receive the parcel, we will process the return and notify you by email when the funds have been refunded to the credit/debit card used for the respective order.

Please note: To be eligible for a refund, returned items must be in new, unused condition, undamaged, and with all original packaging intact. If you have any queries or require clarification regarding the information provided above, please feel free to contact us at info@pawbox.co.nz.

All purchases are delivered using NZ Couriers and Post Haste, and each order is assigned a tracking number. Once the courier collects the parcels from our premises, the delivery timeline is beyond our control.

Please note that once NZ Couriers or Post Haste confirm delivery has taken place, Pawbox Ltd is no longer responsible for any missing parcel/s. 

Nevertheless, you can initiate a claim with the courier company by following the guidelines outlined on their website, which is provided below:

Post Haste - https://www.posthaste.co.nz/loss_and_damage_guidelines.html

NZ Couriers - https://help.nzcouriers.co.nz/delivery-issues/missing-lost-or-damaged-deliveries

The customer must ensure that there is a safe place out of view of passersby for the parcel to be left, or to ensure that somebody is at the premises to receive the parcel.

Our orders are tracked and if signature is required, it will only be done on customer request, there is an additional charge for this service. 

REFUND POLICY

Pawbox Returns Information

Ensuring customer satisfaction is of utmost importance to us. If you receive a defective or damaged item, we are happy to accept returns within 7 days from the order date. We will either replace the product or provide a full refund of the product cost. In cases where the product is damaged and being returned for a similar item, we will also cover the return shipping cost.

If an item is purchased in error and a replacement is required, it is at our discretion to determine whether a refund or replacement is appropriate. In such cases, the customer is responsible for the shipping costs associated with returning the item to us. However, if our company has made an error in sending the product, we will cover the return shipping expenses. We kindly request that the product is returned to us in its original condition.

Damaged or Defective Goods

Opened bags of food or treats cannot be refunded unless the product was mistakenly sold to you as damaged, defective, or spoiled by our company. In such cases, the customer may be required to provide photographic evidence of the damaged or defective goods in order to qualify for a replacement. We recommend contacting us via email at info@pawbox.co.nz to discuss the return process before sending the item back to us.

The Returns/Refunds Process

For any return or refund inquiries, please reach out to us at info@pawbox.co.nz to discuss the specific details. Each situation will be assessed on a case-by-case basis. Once a refund or return is approved, we will notify you accordingly and gather the necessary information to proceed. You will receive guidance regarding the packaging and shipping requirements for the returned product.

Goods Excluded from Refund/Return

Gift cards are non-refundable. 

PRIVACY POLICY

Collecting Your Personal Information

When utilizing our website to access our products, support our campaigns, contact us with a Consumer Trusted business enquiry, or subscribe to our newsletters, you will be required to provide certain personal information. This personal information may include some or all of the following details.

Collectively, this information is referred to as your "personal information." It is utilized to process your order, and if you have subscribed to our marketing materials such as newsletters or email marketing, you have consented to receiving communications related to our products or updates pertaining to our business operations. These updates may include promotions, advertisements, or updates to our website.

Using Your Personal Information

We gather and utilize your personal information for the following purposes:

1. To provide you with the product(s) you have signed up for.
2. To inform you about our new products and promotions. For instance, if you have opted-in to receive email marketing communications, we may send you emails to notify you about new content that may be of interest to you.
3. To personalize our marketing and advertising efforts.

Changing Your Personal Information

You have the right to view and change any personal information we hold about you at any time. Please contact info@pawbox.co.nz to do so. 

Contacting You

We may access your personal information in order to contact you about your order, respond to your inquiries, and provide necessary information for the operation and security of our website. Additionally, we may also reach out to you to inform you about any changes to our terms and conditions or to share details about new products and promotions.

Our Commitment To Your Privacy

We uphold a strict policy of not sharing or revealing any of the personal information we have about you to third parties. Our commitment lies in safeguarding your privacy when you access products through our website.